Privacy Policy
Last updated: May 2026
Castillo Grass ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
We collect information you provide directly to us, including:
- Contact forms — name, email address, and phone number when you submit a quote request or contact form on our website.
- Facebook messages — messages you send to our Facebook page, including any information you share in those conversations.
- Phone calls — information you provide when you call either of our locations.
We do not collect sensitive personal information such as payment card numbers, Social Security numbers, or financial account details through our website.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, quote requests, and messages
- Schedule deliveries and coordinate orders
- Follow up on estimates and provide customer support
- Improve our products and services
We do not sell, rent, or trade your personal information to third parties. We do not use your information for advertising purposes beyond our own business operations.
Cookies & Analytics
Our website uses Google Analytics (GA4) and Meta Pixel to understand how visitors use our site and to measure the effectiveness of our advertising. These tools may use cookies to collect anonymized usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Data Retention
We retain your contact information only as long as necessary to fulfill the purpose for which it was collected or as required for our business records. You may request deletion of your information at any time by contacting us.
Your Rights
You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make such a request, contact us at the information below.
Contact Us
If you have any questions about this privacy policy or how we handle your information:
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.